I was charged twice

Please make sure you're logged in to the account that you used to make the purchase, then submit a request to support.

Please include a screenshot of the purchase confirmation from the Google Play Store in your request. Here's how to find it:

  1. Online:

    • Go to the Google Pay website: https://pay.google.com/.

    • Sign in to your Google account.

    • Select Activity.

    • Choose your order to view the receipt.

  2. Confirmation email:

    • After placing an order on the Google Play Store, you'll receive a confirmation email that includes your order number and receipt.

  3. Google Play Store app:

Open the Google Play Store on your device.

  • Click on your profile picture in the top right corner.

  • Click on "Payments and subscriptions."

  • Click on "Budget and history."

  • Click on the relevant order to view details about it.

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