I was charged, but didn't receive my purchase

Packages are usually credited instantly, even if you are using a delayed debit payment method like PaySafeCard. If you didn't receive your purchase right away, that means that the payment is still being processed.

However, if you don't see the purchase on your account within 72 hours, please submit a request to support. Please include a screenshot of the purchase confirmation from the Google Play Store in your request. Here's how to find it:

1. Online:

   • Go to the Google Pay website: a href="http://pay.google.com/" target="_blank" rel="nofollow"http://pay.google.com/a.
   • Sign in to your Google account.
   • Select Activity.
   • Choose your order to view the receipt.

2. Confirmation email:

   • After placing an order on the Google Play Store, you'll receive a confirmation email that includes your order number and receipt.

3. Google Play Store app:

Open the Google Play Store on your device.

• Click on your profile picture in the top right corner.
• Click on "Payments and subscriptions."
• Click on "Budget and history."
• Click on the relevant order to view details about it.

The purchase number typically looks like this: GPA.1234-1234-1234-12345.